Shipping & Return page

Shipping 
 ・All orders will be processed within 24 hours of the next business day (Monday to Friday, except Sat, Sun and public holidays).
 ・All orders will be shipped via courier services provider.
 ・Courier services provider takes 2 to 5 business days for delivery.
 ・Shipping covers commercial & industrial addresses in Hong Kong, Kowloon & New Territories except remote areas & outlying islands.
 ・If the goods are held up in the postal system of the receiving country, no refund will be made. 
 ・Please provide the physical address from which there is a person to receive the package during day time. P.O. box addresses are not accepted. 

Shipping Rates
 ・If you order at Enjoy free delivery service for an order at HK$350 or above.
 ・If you order below HK$350.00, an extra HK$60.00 is charged for shipping fee.
Please confirm your information is complete and correct before submitting order. Shipping failure owing to incomplete or incorrect addresses is charged an extra HK$60.00. The charge is mainly passed back to the responsible parties. 

Payment Method
We process Visa, Master, AMEX and Discover Cards.

Return
If you need to return, please contact us. If we confirm a return, you will be provided with a RMA (Return Merchandise Authorization) number and return instructions. Returns without our prior confirmation will not be accepted.

Damaged, Defects or Shipment Errors
・Damaged, defective, and shipment errors may be returned for replacement, full credit or refund.
・If you receive a damaged, defective, or shipment error, please contact us within 3 business days of receipt of goods by call or email infomacroex@gmail.com.
・Please include the following information: 1) name, 2) order number, 3) contact phone number and email address, and 4) brief description and photos of damage, defect, or shipment error.
・Delayed damage requests cannot be accepted and opened package cannot be returned.
・ If we confirm a return, you will be provided with a RMA (Return Merchandise Authorization) number and return instructions. 
・Turnaround time for returns is approximately 1 to 3 weeks.

Other Returns
・If you would like to return your item(s) for a reason other than damage, defect, or shipment error, please contact us within 3 business days of receipt of goods by call or email infomacroex@gmail.com.
・Please include the following information:1) name, 2) order number, 3) contact phone number and email address 4) reasons of return. 
・There will be a charge of HK$15% on your purchase amount plus actual return shipping cost. 
・Product must be returned with its original unopened package and in good condition.
・When product(s) have been received and inspected as in acceptable condition, your purchase amount will be refunded after deduction of 15%.
・ If we confirm a return, you will be provided with a RMA (Return Merchandise Authorization) number and return instructions. 
・Turnaround time for returns is approximately 1 to 3 weeks.

1.3.2017